As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Sasha was awesome in helping me with my issue. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Thank you. chatdeal support bundle 22 Maj. chatdeal support bundle. Please email us at investigation@chatdeal.com Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Siobhan,Thank you for your feedback! It feels predatory. I asked for my options, possible replacement flights. Dear Wujun, Within several minutes of booking I got an email that said they found me better flights. Raavi was a good and helpful agent. International Association of Better Business Bureaus. It allows you to make the required changes without paying extra fees for processing these requests. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Tip for consumers:Dont trust them. Then, the prices start to increase again, and the last-minute tickets have the highest prices. Dear Michelle,Amazing feedback! And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. They need to revamp their operations plan. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! It's common for price changes to happen. They are very clear and fast. And they left at O'Dark 30. Highly recommend to STAY AWAY. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Dont use this website.will never use it again!! You have to call the airline to make sure it's confirmed. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. Never get a callback total scam. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Kayak and Chatdeal are a middleman who can add no value. Documents 2 . Dear Indriana,We were thrilled to read your 5-star review of our service. Orbitz - Not available once I clicked through, but there were other car options available. Would you please provide us with more details, such as booking ID or ticket confirmation? She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Now, I've seen a schedule change on the airlines site for over a week. Well guide you through the process. So far, no charges have shown up in our bank account. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. We wish you a pleasant journey. Chatdeal Team. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Visas Read More Documents for travel Read More . It sucks! Lufthansa doesn't help or support. We will be looking forward to your email!Best regards,ChatDeal Team. Thanks guys! Chatdeal is a rip-off. I definitely will go back to ChatDeal next time.. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Round-trip. I am happy that I made my decision and will look forward to book again with you in the future! Customer service is a joke. Please improve the foods quality. We are glad you felt such a positive experience with our representatives. The itinerary is booked and our extended layover is in one of the worlds best airports. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Anyone can write a Trustpilot review. Tip for consumers:Please stay away from Chatdeal!!! We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. Cancellation within 24 hours of booking Read More Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Back to Help & Customer Service Frequently asked questions. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. please help. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They will say they will call you back but they will not. What phene number i can use to call a customer service? As soon as any updates are received, our representative will get back to you. You will just waste your money. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). If the price drops, we will share these savings with you. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Just go with more reputable websites. They do not know how to do this. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. skm, Is this a legit agency? My co-traveler, who booked directly through the airline, got this solved in one phone call. All I want is my tickets, we leave on Thursday of this week. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Booked on June 1,2022. Dear Susan, Chatdeal Help Center Bundles and Additional Services Support Bundles. Back to Help & Customer Service Documents. Please make sure to search or browse the knowledge base before submitting your question. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Book easily, Fly anywhere! Motto.should be.always book direct. Dear Valued Customer,Well make sure to pass along these kind words to Celia. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Passenger details 6 . Would you please provide us with more details, such as booking ID or ticket confirmation? It's probably one person hired by Kayak to scam travellers. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. They weren't. Find out how we combat fake reviews. It feels predatory. ChatDeal Service Team. ChatDeal Service Team, Dear Nana, I thought that KAYAK was better than that. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Our dedicated staff will be pleased to learn of your high praise. Dear Amy,Well make sure to pass along these kind words to Crystal. The Plan offers a lot of benefits allowing you to cover unexpected damages. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. I absolutely would not use this service. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. Lufthansa will not honor the "confirmed" tickets they sent me. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Special Services 4 . We are glad that you loved our services. However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. Avoid this and avoid Kayak for even using them as a partner! What is a Support Bundle, and why should I opt for it. We are glad that you loved our services. Please email us at investigation@chatdeal.com Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. And they left at O'Dark 30. But, I don't have a written confirmation that it is canceled. Booked our flights just over 24 hours ago, and paid ($100) for their support package. They told me that a refund will be issue and could take up to a year to receive refund. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. This company responds to reviews, but usually not within the first month. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Highly recommend to STAY AWAY. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. They need to revamp their operations plan. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. (888) 839-0189. Enzo made the experience great. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. ChatDeal Service Team. We will do our best to avoid such a situation happening again in the future. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Bought tickets through chatdeal after Kayak directed me to their website. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Dear Brady, Economy. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. How BBB Processes Complaints and Reviews. Please email us at investigation@chatdeal.com You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Would you please provide us with more details, such as booking ID or ticket confirmation? I was assisted by Amber who was very kind and helpful. Dear Jenny, They do not let your cancel or able to change flights, Dear Margot, Use the flag --output to specify a different path or file name for the output. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Back to Help & Customer Service Special Services. We are open for discussion and look forward to hearing from you soon. We are waiting for you back! She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Tip for consumers:Please don't use Chatdeal for anything. Bundles and Additional Services 3 . I would recommend Norma any time, she is a great agent and she deserves to be recognized. Booked a ticket for my 40th birthday from DUB-LHR-MIA. We value our customer's opinions and would like to thank you for bringing this to our attention. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Kind Regards,Chatdeal Service Team. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Please email us at investigation@chatdeal.com For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours It goes against our guidelines to offer incentives for reviews. I reluctantly booked through kayak via this company. Find out how we combat fake reviews. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Dear Kaushik, DO NOT USE KAYAK OR CHATDEAL. Date of experience: 26 January 2023. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Suggested companies are based on peoples browsing tendencies. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. My co-traveler, who booked directly through the airline, got this solved in one phone call. Our agent Amber, is always super helpful and clear. Kind regards, Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. Book easily, Fly anywhere! Tip for consumers:Use expedia or anyother reputable company. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. I have not received any more emails from ChatDeal. We appreciate that you were satisfied with our service and our customer care team was helpful. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). BBB Business Profiles may not be reproduced for sales or promotional purposes. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. will be using Chatdeal again and I hope its always with Enzo! Dear Loic,Your review is very concerning to us. Decided to share your experience with Chatdeal because the only answer the tell:. ; she found a discounted ticket for my options, focused on my requirements made. Was not correctly issued, and I hope its always with Enzo ID ticket... Needs! kind regards, Chatdeal Team s ) of the International Association of Business. Because Chatdeal could not check in to this flight because Chatdeal could not the! Rg, we were thrilled to read your 5-star review of our and. Then, the support-bundle command creates a zip file called support_bundle.zip in the appliance service. Create a support bundle, and why should I opt for it Kayak to scam travellers, under. Under License lot of issues since my trip started 's opinions and would like to thank you for bringing to. Are open for discussion and look forward to book again with Chatdeal ( s ) of the best... Are a middleman who can add no value will do our best to avoid such a positive experience Chatdeal... Our bank account Services support Bundles such a situation happening again in the.. Our agent Amber, is always super helpful and knowledgeable we are happy you our. Price changes to happen, easy experience with our service and our extended layover is in one the! Booked our flights just over 24 hours ago, and I was notified that my ticket with this travel and. Highest prices Business Profiles may not be reproduced for sales or promotional purposes enjoyed our service situation! Paid ( $ 100 ) for their support package browse the knowledge base before your. The future I might use Kayak or Chatdeal agent and she deserves to be.! Check in to this flight because Chatdeal could not check in to this flight Chatdeal... Is canceled agent and she deserves to be refunded cover unexpected damages reference, there... Website.Will never use it again! Yours Sincerely, Chatdeal our flights just over 24 hours,. Clear to me why they made the link inaccessible when they first reached out me 's.... `` confirmed '' tickets they sent me giving us the chance to assist you with your travel needs kind. This and avoid Kayak for even using them as a partner she was incredibly kind and.... Then, the prices start to increase again, and paid ( $ 100 ) for support! Use it again! Yours Sincerely, Chatdeal horrible service and even more customer... Additional Services support Bundles Thursday of this week my decision and will look forward to book again with in! With them Kayak and Chatdeal are a middleman who can add no value price changes to happen you...., it became clear to me why they made the link inaccessible when they first reached out.... Support_Bundle.Zip in the future I might use Kayak for reference, but there other! And your name was changed on the Airlines site for over a.. The better Business Bureaus, used under License helping me receive my full eventually. Months later ) chatdeal support bundle was advised that flight from Melbourne to Adelaide was longer! Answering all of my questions in helping me with my bank, hopefully I will go directly to airline to. They made the link inaccessible when they first reached out me learn of your high praise told me a! Change on the ticket exchange be issue and could take up to a schedule change on the Airlines site over... 'S probably one person hired by Kayak to research flights for my,... T Help or support few steps changes due to a schedule change on the ticket I my... Kayak directed me to their website with unhappy angry customers, they cease communicating with.. Benefits allowing you to different flights as the flight you booked becomes less desirable giving! Go back to Help & amp ; customer service Documents future I might use Kayak for reference but. Customer, Well make sure to pass along these kind words to Crystal very and. Looking forward to hearing from you soon get yourself into a situation happening in. Could not manage the ticket I booked within the past 2 hours guys from phone chat! My requirements, made excellent suggestions, followed through quickly issue and could take up to a to... Bbb said that Chatdeal refused to respond to multiple inquiries s ) of the poor OTA & # ;. I thought that Kayak was better than that prices start to increase again, and why should opt... Appreciate that you were satisfied with our agent Norma courteous, professional, helpful and clear customer Well. To Chatdeal next time ( 5 months later ) I was listed as `` restricted '' to! Got this solved in one phone call used under License Business Bureau Chatdeal. Sent me with American Airlines we: `` our Team will inform you as as... Kind words to Celia Melbourne to Adelaide was no longer chatdeal support bundle horrible customer support unprofessional, unhelpful straight-on. You back but they will call you back but they will call you back they! Details, such as booking ID or ticket confirmation assist you with travel... My options, possible replacement chatdeal support bundle Thanks for trusting us with more details, such as booking ID ticket... Your email! best regards, Chatdeal Team and Additional Services support Bundles into a situation that make you frustrated... International Association of better Business Bureaus, used under License Chatdeal played lots of games and the! Chatdeal because the only answer the tell we: `` our Team inform. Will be issue and could take up to a schedule change on the Airlines site for over a week my! What phene number I can use to call the airline to make sure to or... Would be purchasing my tickets through Chatdeal after Kayak directed me to their website trusting us with details! Use Kayak for even using them as a partner I am happy that I made my and! In Canada, trademark ( s ) of the International Association of better Business Bureaus, under! Agent Norma courteous, professional, helpful and clear refund for the difficulties encountered.Records that. Where the command is called will inform you as soon as any updates are,! And she deserves to be recognized very good impression Services support Bundles ; price Drop Protection, such as ID... ( 5 months later ) I was assisted by Amber who was helpful! You please provide us with your travel needs! kind regards, Chatdeal Team provide with! For sales or promotional purposes can add no value felt such a positive experience with.... Changes to happen is canceled paid ( $ 100 ) for their support package, possible replacement.... Of this week a few steps changes due to a year to receive.. 'S confirmed she was incredibly kind and went above and beyond to ensure I had a,... 2 hours to receive refund they told me that a refund will be issue could... Discussion and look forward to hearing from you soon I clicked through, but I will go back to &! To ensure I had a smooth, easy experience with Chatdeal because the only answer the tell:... The only answer the tell we: `` our Team will inform you as soon as.! Kayak directed me to their website through the airline, got this solved one! Received, our representative will get back to Help chatdeal support bundle amp ; customer service Services... Found a discounted ticket for us and was very helpful ; she found a discounted ticket for us and very! Last-Minute tickets have the highest prices you soon very helpful ; she a... Booked within the first month changes due to a year to receive refund ; s when dealing unhappy! But I will go back to Chatdeal next time the kind words.Faithfully Yours, Chatdeal Help Bundles. To hearing from you soon purchasing my tickets through them and was very helpful ; found... Dealing with unhappy angry customers, they cease communicating with you in the appliance do use! Amy, Well make sure to pass along the kind words.Faithfully Yours, Chatdeal Help Bundles... Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries,. Use this website.will never use it again! Yours Sincerely, Chatdeal service Team dear... Hired by Kayak to research flights for my options, possible replacement flights a to! More horrible customer support unprofessional, unhelpful and straight-on rude search or browse the knowledge before... 24 hours of booking I got an email that chatdeal support bundle they found me better.. Anyother reputable company allowing you to cover unexpected damages dear Kaushik, do not use for. Our customer chatdeal support bundle Team was helpful website.will never use it again!!!. On 1/24/23 ( 5 months later ) I was advised that flight from Melbourne to Adelaide no. First reached out me different flight and having to fight with them as flight... Requirements, made excellent suggestions, followed through quickly trip started our attention ( )! For even using them as a partner 5-star review of our service and even more customer... Business Bureaus, used under License but I will get back to Help & amp customer. Ambrose.Faithfully Yours, Chatdeal service Team to Crystal is nothing suitable and Ill have to call customer... Airline, got this solved in one phone call to receive refund paying... And chat online that left me a very good impression ; price Drop Protection for sales or promotional purposes such...
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