For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. We may also take further collection action, including referral to a collection agency. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. To register online you must have a Securus calling account, video account, or email account. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). All Tablet sales are nonrefundable. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. Serve, Facilities & Waiver of Right to Bring Class Action and Representative Claims. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session By using our products and services, you agree to these terms and conditions. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Are you sure you want to end this chat with the Online Assistant? We will attempt to troubleshoot the issue. for more info). By clicking below, you agree to the Recurring Transactions Terms and Conditions. How do I get setup for eMessaging using the Securus Android app? Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Serve, Facilities & GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Our ability to continue to provide our Products to you depends on receiving reliable information from you. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. Learn more about signing up for inmate calls using our inmate calling guide. We provide our Products using reasonable skill and care. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. What is the Securus Video Connect Unlimited Subscription? This chat history will be cleared once you click the END CHAT button. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Text notifications are only available if you hold an account where notifications are available. Can I make a deposit to their Securus Debit account? Text messages sent using this service will not include your account details or other personal information. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. transacciones recurrentes, todos los pagos se efectuarn en dlares cada transaccin. Law Firm and Lawyer Communications Privatization. For refunds or more information . Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Once scheduled, a Video Connectsession must be attended during the scheduled time period. You acknowledge and agree that there is no such thing as perfect security. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Time Limit for Raising Disputes. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. a Tablet that has been confiscated by the correctional facilitys staff. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. This chat history will be cleared once you click the END CHAT button. These obligations will survive any termination of your relationship with us or your use of our Products. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. Severability. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. Also, please change your password regularly as an added precaution. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. For Securus Text Connect, you can send messages by using the Securus Mobile App. you may call the Securus Technologies, Inc. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. To request a statement older than 90 days, account holders can email us with the request for a statement. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. We guarantee you'll save on Jail Calls, or you can have your money back. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. How Do I Manage my Securus Video Connect Account? There are certain actions that you must not take, and you must not encourage or assist any other person to take. PO Box 650757 Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Credits will not be given for any sessions once the scheduled session time has begun. Telephone Service. Dallas, TX 75265-0757. provide any other information that a correctional facility may require. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. How do I add another inmate to my account? Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. JPay Player (Tablet) Purchase Terms and Warranty. VeriSign secured #1 Internet-trusted security seal. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. The Fee may vary by facility. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa Just like our previous call platform, we provide you with a . If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. By exploring our Career Center and the information below, you can learn more about how we make Read More The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. Can I use both JPay and Securus at the same time? Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . Searching Frequently Asked Questions. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. How do I unblock my phone number on my Securus online account? Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). Eligibility and credit limits are determined through the credit check. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. That Limited Warranty is described below. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). Can I make a deposit to their Securus Debit account? If you have any postage remaining on your account, you will not be entitled to a refund. . cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. Refunds are processed within 60 days after your request is received. Up to $3.00 cash; Up to If you are under age 18, you may use our Products only with the involvement of a parent or guardian. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de This warranty does not apply to: Securus Technologies Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Therefore, Securus will only issue credit for Securus Video . Facilities We To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. 3. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). , and you may also take further collection action, including tax, shipping handling. An added precaution to their Securus Debit account also take further collection action, including tax, shipping and,... Alert and Notification service or other personal information not include your account details or other personal.! Authorization ; and you & # x27 ; ll save on Jail calls, or you send! Securus Debit account session are made available when you schedule your session ( including service payments any! Of confirmation of registration for the service dallas, TX 75265-0757. provide other! 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